MAX+PLUS II ACCESS Key Guidelines
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Contacting Altera


Electronic Access

Information TypeAccessU.S. & International
Technical Support Electronic Mail support@altera.com
FTP Siteftp.altera.com
Literature Services E-mail lit_req@altera.com
E-Mail ContactWorld-Wide Webwebmaster@altera.com
FTPftp@altera.com
Human Resourceshr@altera.com
Investor RelationsE-Mailinv_rel@altera.com
General Product InformationWorld-Wide Webhttp://www.altera.com


Telephone Access

Information TypeAccessU.S.Other
Literature Altera Literature Department(888) 3-ALTERA(408) 544-7144
Non-Technical Customer ServiceTelephone Hotline(800) SOS-EPLD(408) 544-7000
Fax(408) 544-6403(408) 544-6403
Technical SupportTelephone Hotline
(6 a.m. to 6 p.m. PST)
(800) 800-EPLD
(408) 544-7000
(408) 544-7000
Fax(408) 544-6401(408) 544-6401
Product Availability, Pricing, and Order StatusCustomer Marketing(408) 544-7104(408) 544-7104
Investor RelationsTelephone(408) 544-7707(408) 544-7707

The following section describes the ways you can reach Altera.

Altera Literature Department

The Altera Literature Department offers a variety of technical literature, produced by Altera, to help customers select and design with programmable logic, including application notes, application briefs, data sheets, and a quarterly newsletter.

Non-Technical Customer Service (Telephone & Fax)

Customer service representatives are available Monday through Friday, from 7:30 a.m. to 5:00 p.m. Pacific Time to answer non-technical questions.

Technical Support Hotline (Telephone & Fax)

Customers in the United States and Canada can receive direct technical support on Altera devices and software by calling Altera Applications during the hours of 6 a.m. to 6 p.m. Pacific Time.

Electronic Mail

Customers can use electronic mail (E-mail) to send technical questions about devices and software to Altera Applications (support@altera.com). E-mail is checked regularly throughout the day and is given the same priority as telephone calls. However, since E-mail delivery through the internet can be delayed, please use either the technical support hotline or fax for urgent issues.

Product information, including availability and pricing, is available through news@altera.com.

FTP Site

Altera provides a 24-hour file transfer protocol (FTP) site for instant internet access to the latest Altera product information. On-line versions of Altera application notes, application briefs, recent quarterly newsletters, and software utilities are available at ftp.altera.com. The FTP site can also be used to transfer design files to and from the Altera Applications Department for technical support and review.

Last Updated: March 24, 2000 for MAX+PLUS II version 9.6
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Copyright © 1995-2000 Altera Corporation, 101 Innovation Drive, San Jose, California 95134, USA. All rights reserved. By accessing any information on this CD-ROM, you agree to be bound by the terms of Altera's Legal Notice.