Astro Gemini Screensaver Manager

FAQ
If you have any questions or problems with our 3D screensavers, please refer to our FAQ page below. If you do not find an answer to your query, please contact our customer service using the contact form or via email.
How do I download the screensaver?
All of the products on our web-site have a free unregistered version that can be downloaded free of charge. Please go to the appropriate product page and click on 'download'. You may also download the screensaver from Astro Gemini Screensaver Manager. Please go to the Download page and click on the screensaver you would like to download.
How do I install the screensaver?
To install a new product, please download and save the setup archive on your hard drive. Double-click on the downloaded setup archive file (e.g. solarsystem.exe) and you will be guided through the installation process. If you download the screensaver from the manager it will be installed automatically.
I downloaded and installed one of Astro Gemini screensavers but I keep getting an 'Unregistered version' message.
You need to enter your registration name and code to unlock the full version and have this message removed. If you do not have reg details you need to order the full version from our web-site. Add the appropriate products to your Shopping Cart and proceed to checkout. As soon as the order goes through you will automatically receive your registration information with detailed instructions.
How do I un-install the screensaver?
To un-install a product, please click 'Start', select Programs, then choose the product you would like to un-install, choose the un-install option. This will launch the un-install program that will entirely and automatically remove the product from your computer.
I do not trust on-line credit card transactions. Is there any other way to pay?
Payment information safety is ensured by RegNow — one of the most reliable systems of registration, ordering and payment over the Web. RegNow is a Digital River company that has world-wide reputation. It handles all basic currencies and offers a range of payment options, including Wire transfer, Check/Money Order, Invoice and phone ordering via a US Toll Free Number.
I have already paid but my version of the screensaver still says 'Unregistered'.
All you need to do is to register the screensaver on your computer.
Open your Astro Gemini Screensaver Manager from the "Start" Menu —> find the appropriate screensaver in the list and click "Configure" (a window will pop up to configure the screensaver) —> you will see a button that says "Register", click on it —> a Registration tab will pop up —> Click "Enter Reg. Info" —> a new window will pop up with fields 'Reg. name' and 'Reg. code' —> enter the appropriate reg. details. See help on 'how to enter codes' in the relevant section below.
I paid for this screensaver but did not get the registration info.
The registration information is sent out automatically as soon as the order goes through at the e-mail address you specified during the payment procedure. If you have not received the order confirmation e-mail within a few hours it could have been blocked by spam-filtering software. Please, contact our customer service via email specifying the details of your order and you will be sent all the necessary information promptly.
I have received my registration details but I do not know where to enter them.
All you need to do is to register the screensaver on your computer.
Open your Astro Gemini Screensaver Manager from the "Start" Menu —> find the appropriate screensaver in the list and click "Configure" (a window will pop up to configure the screensaver) —> you will see a button that says "Register", click on it —> a Registration tab will pop up —> Click "Enter Reg. Info" —> a new window will pop up with fields 'Reg. name' and 'Reg. code' —> enter the appropriate reg. details. See help on 'how to enter codes' in the relevant section below.
I entered my registration name and code but got a message that either the name or the code is invalid.
Please, make sure that you 'copy' and 'paste' the code instead of typing it up. The way to do this to highlight the registration code (or user name) with your left mouse button from the e-mail message (do not include the spaces around it - just the code) and then right-click your mouse on the highlighted text, so that you get the pop up menu that gives you the option to "copy". You can then click the cursor into the registration code field in the appropriate screen and right-click to choose the option to "paste". This function will move the information from this e-mail to the registration field exactly as it is.
I lost my screensavers and registration information due to a hard drive failure How do I get it all back?
You can download the screensavers anew from our site. Please go to the appropriate product page and click on 'download'. To receive your registration details back, please, contact our customer service via email and you will be sent all the necessary information.
I downloaded and installed one of the screensavers but it won't run or says a "Required .DLL file D3D8.DLL was not found".
Just upgrade your DirectX to version 8.0 or better free of charge from http://www.microsoft.com/directx.
The screensaver is very slow and jerky.
If you have a modern video card with at least 32 Mb of video memory, please be sure to install the latest graphics driver from your video card manufacturer. If you need help getting the new driver, please click here.
The screensaver stays on for only a few seconds and quits.
The screensaver quits because something simulates a mouse move. Please go into screensaver settings (click the right mouse button anywhere on your desktop —> choose Properties —> Screensaver —> choose the appropriate screensaver from the list (if it hasn't picked itself by default) —> Settings (a window will pop up to configure the screensaver) and remove the check from the box 'Exit on mouse move'.
I have ordered one of the collections on CD. When will I be receiving the disc?
Our CDs are shipped by regular air mail and the average delivery time is 1-2 weeks. If you have not received your disc 2 weeks after you placed the order, please contact our customer service.
Does the Complete Collection CD really contain absolutely all of Astro Gemini 3D Screensavers or is there some kind of catch?
The Complete Collection CD really does include absolutely all of the 3D screensavers you see on our web-site. The total number keeps going up and the new ones are promptly added to the CD. This is the perfect way of getting yourself an awesome collection that will satisfy the tastes of the most demanding screensaver fans.
What sort of versions do I get on the CD - full or trial?
The CD will contain the complete full versions of the listed 3D screensavers from the collection. All, except the Complete Collection, will also include the free trial versions of the other most popular Astro Gemini screensavers that you can upgrade to the full version status any time at your will.
What is Astro Gemini Screensaver Manager? Do I need it?
Astro Gemini Screensaver Manager is a very convenient tool that enables you to efficiently manage all screensavers installed on your computer (including but not limited to Astro Gemini 3D screensavers).
I noticed the Screensaver Manager is trying to download something off the Internet. What is going on?
Astro Gemini Screensaver Manager is set up to suggest regular web updates and we recommend doing that once every week. That way you will always stay informed about the latest news, participate in relevant polls and most importantly be among the first to gain access to the newest releases from Astro Gemini Software! If you have Internet access, all you need to do to start updates is simply click on the "Update Guide" button in the upper right-hand corner on the "Screensaver Guide" page of Astro Gemini Screensaver Manager. The manager will automatically check for new info and download it from the Internet (for more details see "What is Web Update?" and "How often shall I update my Screensaver Manager?").
What is Rotation?
Usually you can have only one of your screensavers active and displayed on the desktop when the computer is idle. Astro Gemini Screensaver Manager allows you to rotate screensavers and enjoy a different one every time your computer is idle. You may select your favorites in My Screensavers by ticking them and switch on their automatic rotation.
Please choose the appropriate rotation mode:
Every run – a different screensaver will start every time your computer is idle
Every 10 min – a different screensaver will start every 10 minutes
Every 30 min – a different screensaver will start every 30 minutes
Every hour – a different screensaver will start every hour
Every day – a different screensaver will start every day
Can I manage all screensavers installed on my computer using Astro Gemini Screensaver Manager?
Yes, you can manage all screensavers, set up their rotation mode, change their settings and preview them.
What is Web Update?
Web Update service is used to update the manager in one click and bring you new screensavers, special offers, news and much more. Web Update can be run either automatically when the manager or/and screensaver is launched or manually. You may change your preferences in Update Settings on the Screensaver Guide page.
How often shall I update my Screensaver Manager?
The manager updates automatically once a week (recommended). If the automatic update is disabled, you will see the additional "Update Guide" button on the Screensaver Guide page every time new updates are available. You will just need to press that button and the manager will be updated.
Do I have to go to www.astrogemini.com through the Discount Card software? Will I be able to apply the card while I am on the site?
Please always use the provided Discount Card software to visit our site. Just like in a regular store you need to show you discount card to get the special price. By going though the Discount Card software you will always be identified as a card holder which will enable you to take advantage of discounted prices.
I had to reformat my hard drive and lost all the information I had. How do I get my Discount Card back?
Please send us a message including the Order ID mentioned in the confirmation e-mail you received from RegNow and we will help you get your Discount Card back. If you no longer have the Order ID number, we will need you full name and e-mail address you used when you purchased the Card.
I hear downloading files from the Internet can be dangerous.
You have absolutely nothing to worry about. All our products are certified adware and virus free! See our policy on this.