SSD Tool Help

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Troubleshooting for SSD Toolkit

Troubleshooting:

Problem: Cannot see any drives or drive data.

Solution: Make sure that you have the proper privileges to access the devices. You must have administrator privileges. You can run the software as Administrator, or log into a fully privileged account.

Problem: The Drive Information displayed is not complete or contains non-alphanumeric characters. This could indicate incomplete data is being received by the system.
Solution: Several things may help.
- Try Refreshing the drive list.
- Check all cables and connections.
- Install the latest storage drivers for your system / SSD device.

Note: Some Nvidia storage drivers will cause your SATA SSD to appear as a SCSI device to the computer affecting how data/commands are passed through to the hardware. Switching your storage drivers to the default Windows drivers should correct the problem.

Problem: SMART Attributes data not showing or drive indicating that it is not SMART capable.
Solution: Depending on the type of interface being used, some SMART-enabled motherboards and related software may not communicate with certain SMART-capable drives. For example, few external drives connected via USB and FireWire correctly send SMART data over those interfaces. With so many ways to connect a hard drive (SCSI, ATA, SATA, USB, and so on) it is difficult to predict whether SMART reports will function correctly in a given system.
- Check all cables and connections.
- Try updating your motherboard drivers.
- For USB/FireWire connections make sure the external enclosure you are using supports ATA-SAT pass-through.

- Try updating the storage drivers for your system / SSD device being monitored.

Note: Some Nvidia storage drivers will cause your SATA SSD to appear as a SCSI device to the computer affecting how data/commands are passed through to the hardware. Switching your storage drivers to the default Windows drivers should correct the problem.

Problem: The Firmware Updater gives you an “Experimental Features” warning pop-up when you attempt to update firmware. This is caused by an SSD that is not connected directly through a SATA/IDE bus. Attempting to upgrade firmware through another type of bus (ex. USB/FireWire/SCSI) is considered experimental and may permanently damage your SSD.
Solution: Check the following:
- Make sure your SanDisk SSD is connected directly to the SATA/IDE bus.
- Verify that your SSD appears as SATA/ATA drive in Device Manager.
- Install the latest drivers for your system / SSD drive.

Note: Some Nvidia storage drivers will cause your SATA SSD to appear as a SCSI device to the computer affecting how data/commands are passed through to the hardware. Switching your storage drivers to the default Windows drivers should correct the problem.