Product Activation FAQ

• How do I activate the product on a machine with no internet connection?
• Where is the License preference page?
• I already activated the product but why do I still keep getting the Activation dialog?
• I bought RCP Developer and activation was sucessfull. I created a JFrame and tried to switch to Design tab and it asks me to activate again. How come?
• I need more time to evaluate the product, what should I do?
• I purchased the product but where is my serial number?
• I purchased the product but where is my activation key?
• My support period expired, how do I activate? What versions am I entitled to? How do I renew my support?
• I rebuilt my computer and I lost my serial number and/or activation key. What should I do?
• I activated the product on my work computer. How do I activate it on my home computer?
• I replaced my computer. Can I transfer the license to my new computer?
• I am getting an error activating directly over the web, what should I do?
• I sent an email to registration@instantiations.com but why haven't I received a reply?
• I am trying to activate the product and it says, "Your activation key has been sent to the following email address:", but I have not received the activation email.

How do I activate the product on a machine with no internet connection?

First, install the product on the machine with no internet connection. Then follow activation instructions under Activating on the left navigation and choose the "By email" option. Transfer the generated email to a machine with internet connection and send it to registration(at)instantiations(dot)com . Please note this may take up to 24hours to get processed.

Where is the License preference page?

To get to the License page, select Window > Preferences from your Eclipse menu. From the list on the left, select the product you are trying to activate and expand the tree to see more options (Example: Designer > License). Click on License to open the License page.

I already activated the product but why do I still keep getting the Activation dialog?

First, open the Product's License preference page and make sure it says activated. The most common reason is that you're trying to use a feature that you are not licensed to use.

For example:

• You purchased SWT Designer only or RCP Developer which includes SWT Designer and you're trying to edit a Swing component in design mode.
• You purchased Swing Designer only and you're trying to edit a SWT component in design mode.
• You purchased GWT Designer only and you're trying to edit a SWT/JFace/Swing component in design mode.
• You purchased WindowBuilder (which includes SWT, Swing and GWT Designer) and you have activated one of the components instead of WindowBuilder.
• You purchased CodePro Analytix and you're trying to use a CodePro PlusPak feature.
• Compilation errors in your code can also trigger the activation dialog.
• If you get a "Unknown Window Type (Parsing Error)", please see this WindowBuilder FAQ.

I bought RCP Developer and activation was sucessfull. I created a JFrame and tried to switch to Design tab and it asks me to activate again. How come?

RCP Developer includes a full license to SWT Designer for editing SWT, JFace and RCP components. Use of any of the Swing Designer features (like editing a JFrame) would require a Swing Designer license.

I need more time to evaluate the product, what should I do?

If your evaluation period expired and need more time to evaluate the product, generally, you need to contact sales and ask for an extension. However, if you have a technical issue you've been working on with our Engineering team and need immediate response, you can send a request to the appropriate product's support email address for an extension. Please include your eval activation key.

I purchased the product but where is my serial number?

The serial number shoud have been emailed to you along with the download link when you placed your order. Please double check your purchase order information. If you still dont see it, please email sales or support.

I purchased the product but where is my activation key?

If this is the first time you are activating this product on this machine, just enter the serial number and leave the activation key blank. An activation key will be auto-generated.

My support period expired, how do I activate? What versions am I entitled to? How do I renew my support?

• If your support period expired, you have to activate by email. Follow the same activation procedure and choose activate "By email" option.
• You are entitled to the product versions that were released prior to your expiration date. To find out which version you are entitled to, see the product download page and look at the release date.
• To renew your support, please contact our sales department.

I rebuilt my computer and I lost the serial number and/or activation key, what do I do?

Send an email to the appropriate support email address with as much registration information you can provide such as: Serial number (if available), Registered Name; Email address; Machine code.

I activated the product on my work computer. How do I activate it on my home computer?

Follow the same activation procedure when you activated it on your work computer. Activation keys are machine-specific so a new activation key will be generated for your home machine.

I replaced my computer. Can I transfer the license to my new computer?

Yes. If you know your serial number, activate the product on the new machine.

I am getting an error activating directly over the web, what should I do?

• Please make sure you dowloaded the correct product version appropriate for your Eclipse version. Make sure the product is installed properly. See installation instructions on the download page.
• If you can't connect to our server for some reason, you have to choose the activate "By email" option.
• If your support period expired, you also have to activate by email. In addition, you may only install the product version that was released prior to your expiration date. See the product download page to find out what versions you are entitled to. To renew your support, please contact our sales department.

I sent an email to registration@instantiations.com but why haven't I received a reply?

The registration@instantiations.com address is just an automated bot that responds to e-mail activation requests. You should not send email messages to this address except when sending the form generated by our activation wizard. Do not put any additional messages.

I am trying to activate the product and it says, "Your activation key has been sent to the following email address:", but I have not received the activation email.

Please check your SPAM/Junk mailbox and adjust your SPAM filter.