PTC CUSTOMER AGREEMENT
THIS LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU, EITHER FOR YOURSELF INDIVIDUALLY OR ON BEHALF OF THE ENTITY THAT PURCHASED THIS SOFTWARE (AS APPLICABLE, THE "CUSTOMER"), AND PARAMETRIC TECHNOLOGY CORPORATION OR, IF THE PURCHASE WAS MADE IN A COUNTRY SPECIFIED ON SCHEDULE A TO THIS AGREEMENT, THE PTC AFFILIATE SPECIFIED ON SCHEDULE A (AS APPLICABLE, "PTC").
PLEASE READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE ACCEPTING THIS AGREEMENT. BY CLICKING ON THE "I ACCEPT" BUTTON BELOW, YOU ARE AGREEING ON BEHALF OF THE CUSTOMER TO BE BOUND BY THIS AGREEMENT AND REPRESENTING THAT YOU ARE AUTHORIZED TO DO SO.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE "I DECLINE" BUTTON AND PROMPTLY RETURN TO PTC THE LICENSED PRODUCTS. THE ORDER FOR LICENSED PRODUCTS MAY NOT BE CANCELLED ONCE YOU HAVE CLICKED THE ACCEPT BUTTON.
IF YOU DID NOT PURCHASE THIS SOFTWARE FROM PTC DIRECTLY, FROM AN AUTHORIZED PTC DISTRIBUTOR OR RESELLER OR FROM THE PTC ONLINE STORE (AT WWW.PTC.COM), YOU ARE USING AN ILLEGALLY OBTAINED UNLICENSED VERSION OF PTC SOFTWARE. PTC REGARDS SOFTWARE PIRACY AS THE CRIME IT IS AND PURSUES (BOTH CIVILLY AND CRIMINALLY) THOSE WHO TAKE PART IN THESE ACTIVITIES. AS PART OF THESE EFFORTS, PTC UTILIZES DATA MONITORING AND SCOURING TECHNOLOGIES TO OBTAIN AND TRANSMIT TO PTC DATA ON USERS OF ILLEGAL COPIES OF OUR SOFTWARE. THIS DATA COLLECTION IS NOT PERFORMED ON USERS OF LEGALLY LICENSED SOFTWARE. IF YOU ARE USING AN ILLEGAL COPY OF SOFTWARE AND DO NOT CONSENT TO THE COLLECTION AND TRANSMISSION (INCLUDING TO THE UNITED STATES) OF SUCH DATA, CEASE USING THE ILLEGAL VERSION AND CONTACT PTC TO OBTAIN A LEGALLY LICENSED COPY.
CAPITALIZED TERMS NOT DEFINED IN THE TEXT BELOW ARE DEFINED IN SCHEDULE B AT THE END OF THIS AGREEMENT.
SCHEDULE A TO THIS AGREEMENT CONTAINS ADDITIONAL (OR ALTERNATIVE) TERMS APPLICABLE TO SPECIFIC GEOGRAPHIES.
1. License.
1.1 License Grant.  PTC hereby grants to Customer a License to install and use the Licensed Products solely for Customer's internal product development, engineering and information management operations during the applicable License Term.  Notwithstanding the foregoing:
(a) If the Licensed Product is being provided by PTC on an "evaluation" basis, such License will be instead to install and use the Licensed Product solely to evaluate such Licensed Products, and Customer agrees not to use the Licensed Product in any commercial applications or for productive purposes.
(b) If the Licensed Software is Educational Software, Customer must be enrolled in, or employed by, an accredited, academic institution, and shall use the Licensed Software solely for educational purposes in a degree-granting program.  If Customer does not meet one of these qualifications, Customer has no rights under this Agreement.  Without limitation, non-educational research or funded educational research conducted using the facilities of an academic institution or under an academic name does not qualify as "educational purposes" and use of Educational Software for such purposes represents a violation of the terms of this Agreement.
1.2 Designated Country/Computers/Networks.  Subject to Section 1.3, Customer may only install and operate Licensed Products on the applicable Designated Computers or Designated Networks on computer systems and networks situated in the applicable Designated Country.  Customer may, from time to time, change the Designated Computer, Designated Network, and/or the Designated Country in which Customer seeks to install or operate a Licensed Product, provided that in each case (i) Customer shall give prior written notice to PTC of any such change, and (ii) upon moving the Licensed Products to a different Designated Country, Customer shall pay all applicable PTC transfer fees and/or Uplift Fees, as well as any taxes, tariffs or duties that may be payable as a result of such move (collectively, the "Relocation Charges").
1.3 Global/Restricted Global Licenses.  If the Licensed Product is being Licensed on a "Global" or "Restricted Global" basis, Section 1.2 shall not apply to such Licensed Products and the following provisions shall apply instead:
(i) Global Licenses.  Subject to the other requirements of this Agreement, a Global License allows the Customer to install, operate and use such Licensed Product at any Customer's site(s) throughout the world.
(ii) Restricted Global Licenses. Subject to the other requirements of this Agreement, a Restricted Global License allows the Customer to install, operate and use such Licensed Product at any Customer site(s) located in the Designated Country and/or in any Permitted Country.
1.4 Additional Restrictions on Use.  Customer shall not and shall not permit any third party(ies) to:
(i) modify or create any derivative work of any part of the Licensed Products;
(ii) rent, lease, or loan the Licensed Products;
(iii) use the Licensed Products, or permit them to be used, for third-party training, to deliver software implementation or consulting services to third parties, or for commercial time-sharing or service bureau use;
(iv) disassemble, decompile or reverse engineer the Licensed Products or the file format of the Licensed Products, or otherwise attempt to gain access to the source code or file format of the Licensed Products, except as expressly permitted in Schedule A, if applicable;
(v) sell, license, sublicense, loan, assign, or otherwise transfer (whether by sale, exchange, gift, operation of law, or otherwise) to a third party the Licensed Products, any copy thereof, or any License or other rights thereto, in whole or in part, without PTC's prior written consent;
(vi) alter, remove, or obscure any copyright, trade secret, patent, trademark, logo, proprietary and/or other legal notices on or in copies of the Licensed Products; and
(vii) copy or otherwise reproduce the Licensed Products in whole or in part, except (a) as may be required for their installation into computer memory for the purpose of executing the Licensed Products in accordance with this Section 1, and/or (b) to make a reasonable number of copies solely for back-up purposes (provided that any such permitted copies shall be the property of PTC and shall reproduce all PTC copyright, trade secret, patent, trademark, logo, proprietary and/or other legal notices contained in the original copy obtained from PTC).
If Customer uses unlicensed or unauthorized copies of PTC software, Customer agrees that, without limiting PTC's right to terminate this Agreement for breach in accordance with Section 7, Customer will pay to PTC the PTC then-current list price for all unlicensed products in addition to any fines or penalties that may be imposed by law.
1.5 Additional Restrictions on Use Applicable to Concurrent User Products.  If the Licensed Product is a Concurrent User Product, the following provisions apply:
(i) The number of Permitted Users accessing or operating a Concurrent User Product at any point in time may not exceed the number of Licenses in effect at such time for that particular Licensed Product.
(ii) Only Permitted Users located in the Designated Country may access, operate and/or use the Licensed Products.  Permitted Users who are not employees of Customer shall use the Licensed Products on Customer's site only.
(iii) Where a Concurrent User Product is Licensed on a "fixed," "locked" or "node-locked" basis or the Licensed Product is licensed as a "Designated Computer" product, such Licensed Product is licensed to operate solely on the Designated Computer on which it is installed.
1.6 Additional Restrictions on Use Applicable to Registered User Products.  Registered User Products may only be used by Registered Users.  Customer may add and/or substitute from time to time new Registered Users as long as the aggregate number of Registered Users does not exceed at any point in time the number of Licenses in effect at such time for that particular Licensed Product and, provided further, that if a person who was previously a Registered User returns to Registered User status, a new License fee must be paid to PTC at PTC's then current rates.
1.7 Additional Restrictions on Use Applicable to Designated Server Products.  Customer may only install and operate Designated Server Products on the applicable Designated Server(s) situated in the applicable Designated Country.  Customer may, from time to time, change the Designated Server(s) for a Designated Server Product, and/or the location thereof, provided that in each case (a) Customer shall give prior written notice to PTC of any such change, and (b) upon transferring the Designated Server Products to a different Designated Country, Customer pays all applicable Relocation Charges.
1.8 Third Party Components and Bundled Third Party Products.  Certain of the Licensed Products may contain third party software components for which additional terms apply ("Third Party Components").  The current additional terms are set forth on the Schedule of Third Party Terms available in the legal policies and guidelines section of http://www.ptc.com.  Separately, certain third party software products that PTC may elect to bundle for distribution with the Licensed Products are licensed to Customer directly by the manufacturer of such third party software products ("Bundled Third Party Products").  Such Bundled Third Party Products are also described on the Schedule of Third Party Terms.  Customer agrees that its use of Third Party Components and/or Bundled Third Party Products is subject to the terms of the Schedule of Third Party Terms.  New Releases containing Third Party Components or Bundled Third Party Products may be subject to additional or different third party terms, of which PTC shall notify the Customer at the time of such New Releases.
1.9 Additional Product-Specific Restriction(s).  The following provision(s) apply solely with respect to the Licensed Products specified below:
(i) Interoperability Tools/Toolkits.  PTC interoperability tools (e.g., Pro/TOOLKIT, J-Link and Pro/Web.Link and application programming interfaces) are provided solely for purposes of enabling Customer (itself or with the assistance of a third party) to cause the Licensed Products to interoperate with Customer's other computer systems and programs.  Customer is not authorized to, and hereby agrees not to, distribute to any third party all or any part of any such interoperability tools or use such interoperability tools to develop an interoperability tool for distribution to third parties.
(ii) Windchill.
Customer shall assign Light User Licenses only to Permitted Users who are Light Users and shall not assign (or reassign) Light User Licenses to Heavy Users unless and until Customer pays the applicable upgrade fee(s) for software and maintenance.  For purposes of this Agreement, "Light Users" refers to Permitted Users who primarily work within the following organizations or functional areas within Customer's organization: manufacturing, production; purchasing; finance; quality; sales; service and support; and marketing, provided, however, that any Permitted User who has substantial duties within the following areas shall not be considered a Light User: product engineering; application engineering; product management; Windchill system administration; program office; technical publications and procurement engineering.  "Heavy Users" refers to Permitted Users who are not Light Users.
A "View/Print License" means that the License is limited to the following basic Windchill capabilities: (a) ability to perform full-text searches using the Windchill search engine to locate Windchill managed objects via matches against keywords found in metadata and content data, (b) the ability to perform database searches to locate Windchill managed objects via matches against metadata, (c) the ability to traverse cabinet/folder information classification structures to find Windchill-managed objects, (d) for any managed object found via any of the foregoing methods, the ability to view a "Properties" page that outlines metadata properties of the Windchill-managed object and provides the ability to download file content should any content exist as part of the object, and (e) the ability to print objects.  Without limitation, the following functionality is specifically excluded from View/Print Licenses: (1) the ability to participate in workflows and lifecyle action items, (2) the ability to traverse or navigate relationships other than cabinet/folder classification relationships (e.g., product structure relationships, change request/order relationships, etc.), (3) the ability to upload content files or to modify metadata i n any fashion, and (4) the ability to create or modify data.
Customer shall assign External User Licenses only to Permitted Users who are External Users and may reassign an External User License to another External User at no additional license fee, provided that an External User License may not be used by more than one External User during any calendar month.
(iii) FlexPLM.
Customer shall assign Light User Licenses only to Permitted Users who are Light Users and shall not assign (or reassign) Light User Licenses to Heavy Users unless and until Customer pays the applicable upgrade fee(s) for software and maintenance.  Customer must own at least one Heavy User License for every two Light User Licenses Customer owns.  For purposes of this Agreement, "Heavy Users" refers to Permitted Users who have substantial duties within the following organizations or functional areas within Customer's organization: System Administrators, Technical Designer, Designer, Fabric Development, Color Development, Fit Specialist, Merchandising, Product Quality, and Sourcing.  "Light Users" refers to Permitted Users who are not Heavy Users.
If the Customer's License is a "Supplier License" or "External User Capacity License," Customer shall assign such Licenses only to Registered Users who are External Users and may reassign such Licenses to another External User at no additional license fee, provided that an External User License may not be used by more than one External User during any calendar month.
(iv) Arbortext IsoView Distribution Kit.  Notwithstanding anything to the contrary in the License Agreement, a Distribution Kit License of the Arbortext IsoView Licensed Product permits the Customer to: (i) use Arbortext IsoView in a  single building or group of buildings that share a common physical address to develop Interactive Electronic Technical Manuals ("IETM") or a software application that must have significant additional functionality to the functionality of the Licensed Products and/or significant additional and primary content (e.g., an IETM) ("Application"), and (ii) sublicense to Customer's end-users, without the right to further sublicense and subject to the terms of this paragraph, the applicable installation program files and included runtime components, as bundled in an IETM or other significant content or an Application, solely for use in connection with such IETM/significant content or Application.  The right to sublicense Customer's end-users shall not apply unless an Application has significant additional functionality and significant additional and primary content. If Customer installs such installation program files on Customer's webpage(s) for presentation of illustrations such installation programs files must be protected by requiring the use of a restricted password. Any such sublicense may only be granted to Customer's end users who agree to abide by all of the terms and conditions of the License Agreement with respect to such use.  Customer shall not remove any proprietary notices or labels contained in the Arbortext IsoView Licensed Products and shall include a valid copyright notice with each copy of the IETM and Application.  If Customer uses or distributes runtime components or their copies as part of the Arbortext IsoView installation files, Customer shall indemnify and hold PTC and Microsoft Corporation harmless from all and any claims caused by this distribution and use by its end-users.
(v) CADDS.  Usage License Fees apply to all CADDS products, except in Germany, Austria and Switzerland.
(vi) InterComm.  Whenever a Unix version of I nterComm software incorporates Mainsoft's MainWin Dedicated Libraries, the following additional terms apply:
* A 3 to 1 ratio may not be exceeded between the numbers of users with access to the InterComm software and the number of Licenses purchased; and
* Mainsoft's proprietary rights and the Libraries are protected to the same degree as the terms and conditions of the Agreement and Licensor makes no representations or warranties on behalf of Mainsoft.  Microsoft Corporation is a third party beneficiary of this License Agreement.
(vii) ESI Adapter:  For use of an ESI Adapter in a non-production environment, up to 75 of Customer's developers may have desktop access to the ESI Adapter solely for testing, pre-production implementation and support of the ESI Adapter.
(viii) Home Use Licenses.  If the Customer's License is a "home use" License, such License is only for use within the home of a Permitted User who is a primary user of a separate non-home-use license of the same product.
1.10 Upgrades:  If the Licensed Software was licensed as an upgrade from a previous version, Customer must first be licensed for the Licensed Software identified by PTC as eligible for the upgrade.  After installing the upgrade, Licensed Software licensed as an upgrade replaces and/or supplements the product that formed the basis of Customer's eligibility for the upgrade and Customer may no longer use the original Licensed Software that formed the basis for Customer's upgrade eligibility.
2. Compliance.
2.1 License Usage Assessments.  To confirm Customer's compliance with the terms and conditions hereof, Customer agrees that PTC may audit Customer's use of the Licensed Products.  Customer agrees to provide PTC access to Customer's facilities and computer systems, and cooperation from Customer's employees and consultants, as reasonably requested by PTC in order to perform such audit, all during normal business hours, and after reasonable prior notice from PTC.
2.2 Reports.  Upon written request from PTC, Customer agrees to provide to PTC an installation and/or usage report with respect to the Licensed Products (and in the case of Registered User Products, such report shall include a list of all users for whom Customer has issued a password or other unique identifier to enable such individual to use the Registered User Product).  Such report shall be certified by an authorized representative of Customer as to its accuracy within ten (10) business days after receipt of such a written request from PTC. For any period in which Customer's use of the Licensed Products exceeds the number and/or the scope of the Licenses in effect during such period for such Licensed Products, Customer agrees to pay for any such excess usage, including applicable license and Maintenance Services fees, and failure to pay shall be grounds for termination i n accordance with Section 7 hereof.
3. Intellectual Property.  PTC and its licensors are the sole owners of the Licensed Products and of any copies of the Licensed Products, and of all copyright, trade secret, patent, trademark and other intellectual or industrial property rights in and to the Licensed Products.  All copies of the Licensed Products, in whatever form provided by PTC or made by Customer, shall remain the property of PTC, and such copies shall be deemed to be on loan to Customer during the License Term.  Customer acknowledges that the License granted hereunder does not provide Customer with title to or ownership of the Licensed Products or any copies thereof, but only a right of limited use consistent with the express terms and conditions of this Agreement.  Customer shall have no rights to the source code for the Licensed Products and Customer agrees that only PTC shall have the right to maintain, enhance, or otherwise modify the Licensed Products.
4. Maintenance; Warranty; Disclaimer of Warranties.
See Schedule A for a modified version of this Section 4 for Licensed Products purchased in Germany, Austria or Switzerland.
4.1 Maintenance.  A Maintenance plan may not be cancelled by Customer following PTC's acceptance of the order therefor.  PTC and/or its authorized subcontractors shall provide Maintenance Services at the appropriate level in accordance with the policies at http://www.ptc.com/support/maintenance/maintenance_support_policies.htm.  If Customer does not order Maintenance Services to commence on shipment of the Licensed Product(s) and on a continuing basis thereafter, and subsequently wishes to obtain Maintenance Services, Customer must pay (i) the then current fees for Maintenance Services and (ii) the fees for Maintenance Services for any period for which Customer has not purchased Maintenance Services.  With respect to Registered User Products and e-Learning products, annual Maintenance Services ordered by Customer must cover all Licenses granted to Customer for such Licensed Products.  The services offered under any Maintenance plan may change from time to time, and PTC may cease to offer such maintenance or Maintenance plans at any time without notice, subject only to the obligation to refund to Customer the unused portion of any previously paid applicable maintenance fee (on a prorated basis).
4.2 Warranty.  PTC warrants to Customer that PTC is authorized to grant the License(s) and that, subject to Section 4.3, the Licensed Products will be free from Errors for a period of ninety (90) days following PTC's initial shipment to Customer or Customer's designee (the "Warranty Period").
4.3 Warranty Exceptions.  PTC shall have no warranty obligations hereunder with respect to (i) evaluation Licenses, (ii) New Releases, (iii) computer software provided to Customer in the course of PTC's delivery of Training Services; (iv) any Error attributable to the use of the Licensed Product in an application or environment for which it was not designed or contemplated, (v) any Error attributable to modifications or customizations of the Licensed Products; and/or (vi) Sun Software, Oracle Software and any Bundled Third Party Products.
4.4 Sole Remedy.  PTC's and its licensors' entire liability and Customer's exclusive remedy for any breach by PTC of the warranty given in Section 4.2 above shall be, at PTC's sole discretion, either to (a) replace the Licensed Product(s) or (b) use diligent efforts to repair the Error.  PTC's obligations set forth in the preceding sentence shall apply only if notice of the Error is received by PTC within the Warranty Period and Customer supplies such additional information regarding the Error as PTC may reasonably request.  If PTC does not replace the applicable Licensed Product(s) and/or does not repair the Error (either by providing a bug fix, a workaround or otherwise) within a reasonable time after notice of the Error and associated information from Customer is received by PTC, PTC will provide a refund of the license fees paid by Customer for the applicable Licensed Product(s) upon return of such Licensed Product(s) and any copies thereof.
4.5 No Additional Warranties.  No employee, partner, distributor (including any Reseller) or agent of PTC or any of its resellers or sales agents is authorized to give representations, warranties or covenants greater or different than those contained in this Agreement, except as specifically set forth in a written agreement signed on behalf of Customer by an authorized officer and on behalf of PTC by its legal counsel or Corporate Controller.
4.6 Disclaimer of Warranties.  EXCEPT AS EXPRESSLY STATED IN THIS SECTION 4, PTC DISCLAIMS (AND CUSTOMER WAIVES) ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT, AND/OR ANY WARRANTY THAT CUSTOMER WILL ACHIEVE ANY PARTICULAR RETURN ON INVESTMENT. THE LICENSED PRODUCTS ARE INTENDED TO BE USED BY TRAINED PROFESSIONALS AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT, TESTING, SAFETY AND UTILITY. CUSTOMER IS SOLELY RESPONSIBLE FOR ANY RESULTS OBTAINED FROM USING THE LICENSED PRODUCTS, INCLUDING THE ADEQUACY OF INDEPENDENT TESTING OF RELIABILITY AND ACCURACY OF ANY ITEM DESIGNED USING LICENSED PRODUCTS. PTC does not warrant that the operation or other use of the Licensed Products will be uninterrupted or error free or will not cause damage or disruption to Customer's data, computers or networks.
5. Indemnification; Infringement.
5.1 PTC's Obligation to Indemnify Customer.  PTC, at its own expense, will defend any action brought against Customer based on a claim that any Licensed Product infringes a United States patent, copyright or trademark and, at its option, will settle any such action or will pay any final judgment awarded against Customer, provided that: (a) PTC shall be notified promptly in writing by Customer of any notice of any such claim; (b) PTC shall have the sole control of the defense of any action on such claim and all negotiations for its settlement or compromise and shall bear the costs of the same (save where one or more of the exclusions in Section 5.3 applies); and (c) Customer shall cooperate fully at PTC's expense with PTC in the defense, settlement or compromise of such claim.
5.2 PTC's Right to Act to Prevent a Claim.  If a claim described in Section 5.1 hereof occurs or, in PTC's opinion, may occur, Customer shall permit PTC, at PTC's option and expense to: (a) procure for Customer the right to continue using the Licensed Product; (b) modify the Licensed Product so that it becomes non-infringing without materially impairing its functionality; or (c) terminate the applicable Licenses, accept return of the Licensed Products and grant Customer a credit thereon equal to the lesser of the license fees paid by Customer for such Licensed Product or PTC's list price for such Licensed Product at the time of the order therefor, in each case depreciated on a straight-line, five year basis.
5.3 Exclusions from PTC's Obligation to Indemnify Customer.  PTC shall have no liability to Customer under Section 5.1 hereof or otherwise to the extent that any infringement or claim thereof is based upon: (a) use of the Licensed Product in combination with equipment or software not supplied hereunder where the Licensed Product itself would not be infringing; (b) use of the Licensed Product in an application or environment for which it was not designed or not contemplated under this Agreement; (c) use of other than a current release of the Licensed Product(s) provided to Customer; (d) modification of the Licensed Product by anyone other than PTC or its employees or agents; or (e) any claims of infringement of any patent, copyright, trade secret, trademark or other proprietary right in which Customer has an interest.
6. Limitation of Liability.
See Schedule A for a modified version of this Section 6 for Licensed Products purchased in Germany, Austria or Switzerland.
The warranty and indemnification provisions of Sections 4 and 5 hereof state the entire liability of PTC, its subsidiaries and affiliates, and each of their respective directors, officers, employees or agents, with respect to the Licensed Products and Services, including (without limitation) any liability for breach of warranty, or for infringement or alleged infringement of patent, copyrights, trademarks, trade secrets and other intellectual or proprietary rights by the Licensed Products, or their use.  Except as set forth in Section 5.1 ABOVE, THE MAXIMUM LIABILITY OF PTC AND ITS LICENSORS ARISING OUT OF, OR RELATING TO, THE CREATION, LICENSE, FUNCTIONING, USE OR SUPPLY OF THE LICENSED PRODUCTS OR THE PROVISION OF SERVICES OR OTHERWISE RELATING TO THIS AGREEMENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED TO THE LESSER OF THE FEES PAID BY CUSTOMER FOR THE LICENSED PRODUCTS OR SERVICES THAT GAVE RISE TO THE CLAIM OR PTC'S LIST PRICE FOR SUCH LICENSED PRODUCTS OR SERVICES AT THE TIME OF THE ORDER THEREFOR.
IN NO EVENT SHALL PTC, ITS LICENSORS, ITS AFFILIATES (INCLUDING ITS SUBSIDIARY COMPANIES), OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR: (A) ANY LOSS OF PROFIT, LOSS OF USE DAMAGES, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF SALES, LOSS OF REPUTATION OR LOSS OF ANTICIPATED SAVINGS; (B) ANY LOSS OR INACCURACY OF DATA OR BUSINESS INFORMATION OR FAILURE OR INADEQUACY OF ANY SECURITY SYSTEM OR FEATURE; AND (C) SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED; IN EACH CASE EVEN IF PTC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Customer agrees not to bring any suit or action against PTC, and/or its subsidiaries and affiliates, and/or any of their respective directors, officers, employees or agents for any reason whatsoever more than one year after the cause of action arises.  Customer recognizes that fees paid by Customer for the Licensed Products are based in part on the disclaimer of warranty and limitation of liability provisions set forth herein and that, in the absence of Customer's agreement to such terms, the charges for the Licensed Products would be significantly higher.  The limitations and exclusions set forth in this Section 6 shall not apply to any claim in respect of death or personal injury.
7. Term and Termination.
7.1 Events Causing Termination.  This Agreement and all Licenses will terminate:
(a) Automatically and without notice on the following events:  (I) Customer's breach of any of clauses (i) through (vii) of Section 1.4 or Sections 3 or 8.4 hereof; (II) a receiver, trustee, liquidator, or such similar officer is appointed for Customer or for any of Customer's properties or assets; (III) Customer makes a general assignment for the benefit of Customer's creditors; (IV) Customer files a petition for its reorganization, dissolution or liquidation, or such a petition is filed against Customer and is not dismissed within sixty (60) days thereafter; or (V) Customer ceases doing business or commence dissolution or liquidation proceedings; or
(b) Thirty (30) days after written notice from PTC specifying a breach (other than as listed in Section 7.1(a) above) of this Agreement, including failure to make any payment due to either PTC or a Reseller in connection with the Licensed Products in a timely manner, if that breach is not, within that thirty (30) day period, remedied to PTC's reasonable satisfaction.
7.2 Effects of Expiration or Termination.  Upon expiration of the License Term or termination of this Agreement, Customer shall promptly pay all sums owed by Customer, return the original copies of all Licensed Products to PTC, destroy and/or delete all copies and backup copies thereof from Customer's computer libraries, storage facilities and/or hosting facilities, and certify in writing by an officer that Customer is in compliance with the foregoing requirements and that the Licensed Products are no longer in Customer's possession or in use.
7.3 Survival.  Sections 2, 3, 4, 5, 6, 7.2, 7.3 and 8 shall survive expiration or termination of this Agreement.
8. General.
8.1 Governing Law and Jurisdiction.  Unless otherwise stated in Schedule A, all disputes arising under, out of, or in any way connected with this Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without reference to conflict of laws principles (and specifically excluding the Uniform Computer Information Transactions Act and the U.N. Convention for the International Sale of Goods).  All disputes arising under, out of, or in any way connected with this Agreement shall be litigated exclusively in the state or federal courts situated in the Commonwealth of Massachusetts, and in no other court or jurisdiction.  Customer stipulates that the state and federal courts situated in the Commonwealth of Massachusetts shall have personal jurisdiction over its person, and Customer hereby irrevocably (i) submits to the personal jurisdiction of said courts and (ii) consents to the service of process, pleadings, and notices in connection with any and all actions initiated in said courts.  The parties agree that a final judgment in any such action or proceeding shall be conclusive and binding and may be enforced in any other jurisdiction.  Each party waives its right to trial by jury in connection with any dispute arising out of this Agreement.
8.2 Notices.  Any notice or communication required or permitted under this Agreement shall be in writing.  In the case of notice to Customer, the notice shall be directed to the address set forth on the Customer's purchase order or to such other address as may be provided to PTC in writing.  In the case of notice to PTC, such notice shall be directed to PTC, 140 Kendrick Street, Needham, MA 02494; Attn: Corporate Controller, with a copy to General Counsel.  Any notice provided under this section shall be deemed to have been received: (a) if given by hand, immediately; (b) if given by mail, five (5) business days after posting; (c) if given by express courier service, the second business day following dispatch in the jurisdiction of the sender; or (d) if given by fax, upon receipt thereof by the recipient's fax machine or as stated in the sender's transmission confirmation report as produced electronically by sender's fax machine.
8.3 Assignment, Waiver, Modification.  Customer may not assign, transfer, delegate or sublicense any of Customer's rights or obligations hereunder (including without limitation by operation of law or by sale of Customer assets, whether directly or by merger or other change in control of Customer) without PTC's prior written consent, and any such attempted delegation, assignment, transfer or sublicense shall be void and a breach of this Agreement.  No waiver, consent, modification, amendment or change of the terms of this Agreement shall be binding unless in writing and signed by PTC and Customer.  PTC reserves the right to charge a transfer fee for any proposed assignment, transfer or sublicense of this Agreement.
8.4 Export.  Customer hereby warrants and represents that Customer is eligible under applicable U.S. export laws to receive and use the Licensed Products and technical data related thereto and that neither Customer nor any of Customer's directors, officers or affiliates is listed on any U.S. Department of Commerce listing or U.S. Department of Treasury listing that designates individuals or entities to which export restrictions apply.  Customer shall not export or re-export, directly or indirectly, or provide to any other person or entity for export or re-export, any Licensed Products, or technical data related thereto, without first complying with all applicable export control regulations of any jurisdiction to which Customer or the Licensed Products are subject, including, without limitation, obtaining any necessary export or re-export consent from the U.S. Department of Commerce or other governmental authority.  Customer will indemnify and hold PTC harmless against any damage, loss, liability or expense (including attorneys' fees) that PTC may incur as a result of Customer's failure to comply with this Section.
8.5 Severability.  It is intended that this Agreement shall not violate any applicable law and the unenforceability or invalidity of any provision (other than the provisions obligating Customer to make payments to PTC) shall not affect the force and validity of the remaining provisions and such provisions determined to be invalid shall be deemed severed from this Agreement and, to the extent possible, be replaced with terms which as closely as possible approximate the interest and economic intent of such invalid provisions.
8.6 Entire Agreement.  This Agreement is the complete and exclusive statement of the contract between PTC and Customer with respect to the subject matter hereof.  No waiver, consent, modification, amendment or change of this Agreement shall be binding unless in writing and signed or otherwise expressly acknowledged by PTC and Customer.
8.7 Third Party Beneficiaries.  It is agreed by the parties to this Agreement that PTC's third party licensors are intended beneficiaries of this Agreement and have the right to rely upon and directly enforce its terms with respect to the products of such licensors.
8.8 Marketing.  Customer agrees that while this Agreement is in effect, PTC shall be authorized to identify Customer as a customer/end-user of PTC software and services (as applicable) in public relations and marketing materials.
8.9 Government Licensees.  If Customer is a United States Governmental entity, Customer agrees that the Licensed Products are commercial computer software" under the applicable federal acquisition regulations and are provided with the commercial license rights and restrictions described elsewhere herein.  If Customer is acquiring the Licensed Product(s) under a United States government contract, Customer agrees that Customer will include all necessary and applicable restricted rights legends on the Licensed Products and the Documentation to protect PTC's proprietary rights under the FAR or other similar regulations of other federal agencies.  Customer agrees to always include such legends whenever the Licensed Products are, or are deemed to be, a deliverable under a Government contract.

Schedule A - Purchases from PTC Affiliates
If the Customer has purchased the Licensed Products in one of the following countries, the entity granting the license is specified below and, notwithstanding Section 8.1 of this Agreement, the governing law and jurisdiction shall be as set forth below.


Country
PTC Affiliate Licensing Entity
Governing Law/Jurisdiction for Disputes
Belgium, Netherlands, Luxembourg
Parametric Technology Nederland B.V.
Netherlands
Austria, Germany
Parametric Technology GmbH
German Law*, Landgericht München I, Germany
France
Parametric Technology S.A.
France
Ireland
PTC Software and Services (Ireland) Limited
Republic of Ireland
Italy
Parametric Technology Italia S.r.L.
Italy
Spain, Portugal 
Parametric Technology España, S.A.
Spain
Switzerland
Parametric Technology (Schweiz) AG
German Law*, Landgericht München I, Germany
United Kingdom
Parametric Technology (UK) Limited
United Kingdom
Remaining countries of the European Union
PTC Software and Services (Ireland) Limited
Republic of Ireland
Turkey, Kosovo, Serbia, Macedonia, Montenegro, Croatia, Bosnia and Herzegovina, and Albania
PTC Software and Services (Ireland) Limited
Republic of Ireland
The Russian Federation
PTC International LLC
Russian Law / International Commercial Arbitration Court at the Chamber of Commerce and Industry of the Russian Federation in Moscow
Belarus, Moldova, Ukraine, Armenia, Georgia, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, and Uzbekistan
PTC Software and Services (Ireland) Limited
Republic of Ireland
Norway, Sweden, and Denmark, Finland, Iceland, and the Faeroe Islands
PTC Sweden AB
Sweden
Japan
PTC Japan K.K.
Japan / Tokyo District Court
China
Parametric Technology (Shanghai) Software Co., Ltd.
The People's Republic of China/China International Economic and Trade Arbitration Commission in Shanghai
Taiwan
Parametric Technology Taiwan Limited
Taiwan / Courts of Taipei, Taiwan
India
PT India Limited
India
Korea
Parametric Technology Korea Ltd.
Republic of Korea

Other Asia Pacific Countries including Australia and New Zealand, but excluding China, Japan and Taiwan) 
Parametric Technology Corporation
Special Administrative Region of Hong Kong / Hong Kong International 
Arbitration Centre

Any other country
Parametric Technology Corporation, or such other affiliate of PTC as PTC directs at the time of the order
Commonwealth of Massachusetts, United States

*  Specific Provisions for Austria, Germany and Switzerland:
For Licensed Products purchased in Austria, Germany or Switzerland, the following provisions shall apply.  The following provisions shall have no applicability to any Licensed Products or Services purchased outside of Austria, Germany or Switzerland.
* Section 1.4 (iv) above shall not apply to the extent that (i) the processes Customer undertakes are required to achieve information necessary to achieve interoperability of an independently created computer program with other software programs, (ii) the further requirements of Section 69e of the German Copyright Act are fulfilled and (iii) PTC, upon Customer's written request, has not made available the information required for this within a reasonable period.
* Sections 4.2 (Warranty), 4.4 (Sole Remedy), 4.5 (No Additional Warranties) and 4.6 (Disclaimer of Warranties) are hereby replaced by the following provisions:
4.2	Warranty Period, Restarts and Investigation Duty.  The limitation period for warranty claims shall be twelve (12) months from delivery.  Any replacement of the Licensed Product(s) and/or repair of Errors will not restart the warranty period.  The pre-requisite for the Customer's warranty claims (Mängelansprüche) is that: (i) the Customer inspects the Licensed Products according to Section 377 German Commercial Code, (ii) the defect is an Error as defined in this Agreement, (iii) the Error already existed at the time of delivery and (iv) the Customer effects a proper notification of the Error.  Customer shall provide notifications of Errors to PTC in writing and Customer shall provide specific details of the Error as deemed reasonable under the specific circumstances.  Customer shall notify PTC of obvious Errors in writing within one week of delivery and of latent Errors within one week of discovery of such Error.  The periods specified are preclusion periods.
4.4	Remedies. In the event of an Error, PTC in its sole discretion may: (a) replace the Licensed Product(s) or (b) repair the Error, provided that notice of the Error is received by PTC within the periods set forth in Section 4.2 and Customer provides such additional information regarding the Error as PTC may reasonably request.  If the repair (either by providing a bug fix, a workaround or otherwise) or replacement is not successful (after at least two repair attempts for the same Error by PTC within a reasonable period of time), Customer shall be entitled, at Customer's choice, to either: (i) rescission of the affected order so that PTC provides a refund of the license fees paid by Customer for the applicable Licensed Product(s) upon return of such Licensed Product(s) and any copies made thereof or (ii) a reasonable reduction in the purchase price. Replacements or repairs shall be made without acknowledgement of a legal obligation and shall not suspend the limitation period for warranty claims related to the Licensed Products.
4.5	No Additional Warranties.  No employee, partner, distributor (including any Reseller) or agent of PTC or any of its resellers or sales agents is authorized to give representations, warranties or covenants greater or different than those contained in this Agreement, except as specifically set forth in a written agreement signed on behalf of Customer by an authorized officer and on behalf of PTC by its legal counsel or Corporate Controller.  Apart from claims for damages based on Errors that are subject to the limitation of liability as set forth in Section 6, the obligations provided for in this Section 4 shall be PTC's exclusive liability in case of warranty claims.
4.6	Customer Responsibility.  The Licensed Products are intended to be used by trained professionals and are not a substitute for the exercise by Customer of professional judgement, testing, safety and utility in their use.  Customer is solely responsible for any results which were obtained by using the Licensed Products, including the adequacy of independent testing of reliability and accuracy of any item designed using Licensed Products.
4.7	Qualities (Beschaffenheit), Guarantees. Qualities of the Licensed Products stated in publications of PTC or its sales representatives, in particular in advertising, in drawings, brochures or other documents, including presentations in the Internet, or on packaging and labelling of the Licensed Products, or which fall under trade usages, shall only be deemed to be covered by the contractual quality of the Licensed Products if such qualities are expressly contained in an offer or an order confirmation in writing.  Guarantees, in particular guarantees as to quality, shall be binding on PTC only to the extent to which they (i) are contained in an offer or an order confirmation in writing, (ii) are expressly designated as "guarantee" or "guarantee as to condition" (Beschaffenheitsgarantie), and (iii) expressly stipulate the obligations for PTC resulting from such guarantee.
* Section 6 is hereby replaced by the following provisions:
6.	Limitation of Liability
6.1	Liability Categories.  PTC shall be liable for damages, regardless of the legal grounds, only if: (i) PTC breaches a material contractual obligation (cardinal obligation) culpably (i.e., at least negligently), or (ii) the damage has been caused by gross negligence or wilful intent on the part of PTC or (iii) PTC has assumed a guarantee.
6.2	Predictability.  PTC's liability shall be limited to the typical, foreseeable damage: (i) if PTC breaches material contractual obligations (cardinal obligations) with slight negligence, or (ii) if employees or agents of PTC who are not officers or executive staff have breached other obligations by gross negligence, or (iii) if PTC has assumed a guarantee, unless such guarantee is expressly designated as guarantee as to condition (Beschaffenheitsgarantie).
6.3	Maximum Amount.  In the cases of Section 6.2 (i) and (ii), PTC's liability shall be limited to a maximum amount of EU RO 1,000,000 or, in case of purely financial losses, to a maximum amount of EU RO 100,000.
6.4	Indirect Damages.  In the cases of Section 6.2, PTC shall not be liable for indirect damages, consequential damages or loss of profit.
6.5	Liability Period.  Customer's claims for damages against PTC and/or PTC's affiliates, regardless of the legal grounds, shall expire at the latest one year from the time the Customer gains knowledge of the damage or, irrespective of this knowledge, at the latest two years after the damaging event.  For claims based on Errors of the Licensed Product(s), the warranty limitation period pursuant to Section 4.2 shall apply.
6.6	Mandatory Liability.  PTC's liability pursuant to the German Product Liability Act (Produkthaftungsgesetz), for injury of life, body and health, for fraudulent concealment of a defect or for the assumption of a guarantee as to condition (Beschaffenheitsgarantie) remains unaffected.
6.7	Employees.  Sections 6.1 to 6.6 shall also apply in the case of any claims for damages of Customer against employees or agents of PTC and/or PTC's affiliates.
6.8	Contributory Negligence.  In the event of a guarantee or liability claim against PTC any contributory fault of Customer must be taken into account accordingly, particularly in the event of inadequate fault notification or inadequate data securing.  It constitutes inadequate data securing if the client, among others, does not, by way of appropriate state of the art security measures, take precautions against external influences, e.g. computer viruses and other phenomena which could put individual data or an entire data stock at risk.
Schedule B - Definitions
"Concurrent User Products" means the Licensed Products licensed on a concurrent user basis, as specified either in the Quote or at http://www.ptc.com/support/customer_agreements/index.htm.
"Designated Computer" means the central processing unit(s) designated by Customer in connection with the installation of the Licensed Products (as may be modified in accordance with Section 1.2 of this Agreement).
"Designated Computer Product" means the Licensed Products licensed on a "Designated Computer" basis or otherwise designated as "fixed," "locked" or "node-locked", as specified either in the Quote or at http://www.ptc.com/support/customer_agreements/index.htm
"Designated Country" means the country of installation specified by Customer in connection with its order of the Licensed Products.  The Designated Country may be changed only in accordance with Section 1.2 of this Agreement.
"Designated Network" means the network designated by Customer in connection with the installation of the Licensed Products (as may be modified in accordance with Section 1.2 of this Agreement).
"Designated Server" means a computer server designated by Customer in connection with the installation of the Licensed Products (as may be modified in accordance with Section 1.2 of this Agreement) that has one unique instance of the applicable installed Licensed Product application.
"Designated Server Products" means the Licensed Products licensed on a Designated Server basis, as specified either in the Quote or at http://www.ptc.com/support/customer_agreements/index.htm.
"Documentation" means the applicable Licensed Software user manuals provided or made available by electronic means by PTC at the time of shipment of the Licensed Software.
"Educational Software" means Licensed Products identified as "Priced for Education," "Student Edition," "Schools Edition," "Schools Advanced Edition," "University Edition," "Professor's Edition/Version" or "Academic Edition/Version," or otherwise designated as educational or academic licenses.
"Error" means a failure of the Licensed Software to conform substantially to the applicable Documentation, provided that Customer informs PTC of such failure in writing and PTC is able to replicate such failure after making reasonable efforts.
"External User" means a Registered User who is a vendor or other third party external to the Customer and its affiliates.
"License" shall have the meaning set out in Section 1.1 of the body of the Agreement.
"License Term" means the time period during which the License for the applicable Licensed Products shall be in effect, as specified in the applicable Quote (subject to earlier termination pursuant to the terms hereof) or, if no Quote was provided to Customer, as otherwise communicated by PTC to Customer.  The License Term for evaluation Licenses is typically no longer than thirty, sixty or ninety days from the date of Customer's request for an evaluation license, as designated by PTC, and the evaluation License will cease to be operational after such term expires.
"License Locked Product" means a Licensed Product licensed for use with another PTC product, in which case the License Locked Product will assume the licensing basis of such other product.  License Locked Products are specified either in the Quote or at the Licensing Basis Webpage.
"Licensed Products" means collectively the Licensed Software and the Documentation.
"Licensed Software" means, collectively, the computer software product identified in the applicable Quote, as well as (i) any software product that is provided to operate with such computer software product (e.g., modules, software bundled with this software product, etc.), but excluding any software that is a consulting services deliverable, (ii) any Error corrections pursuant to Section 4.4 hereof, (iii) any updates, Error corrections and/or New Releases provided to Customer by PTC pursuant to Maintenance Services purchased by Customer and (iv) any computer software provided to Customer in the course of PTC's delivery of Training Services.
"Licensing Basis Webpage" means the "Licensing Basis" document at http://www.ptc.com/support/customer_agreements/
index.htm, which specifies the licensing basis of PTC's different products and states certain additional product-specific terms and conditions.
"Maintenance Services" means the provision of New Releases and, depending on the level of Maintenance Services ordered, may also include telephone support, web-based support tools, and correction of Errors.
"New Release" means a modified or enhanced version of a Licensed Product that is designated by PTC as a new release of that product and that PTC makes generally available to its Maintenance Services customers.
 "Permitted User" means an individual who is authorized by Customer to use the Licensed Products, such use to be solely in accordance with the terms and conditions of the Agreement.  Permitted Users are limited to Customer's employees, consultants, subcontractors, suppliers, business partners and customers who (i) are not competitors of PTC or employed by competitors of PTC and (ii) are directly involved in the utilization of the Licensed Products solely in support of Customer's internal product development, engineering and information management operations.  Customer shall at all times be responsible for its Permitted Users' compliance with this Agreement.
"Per Instance Product" means a Licensed Product for which one License is required for each instance of a system to which the applicable Licensed Product connects.  The Licensed Products that are Per Instance Products are identified either in the Quote or at the Licensing Basis Webpage.
"Quote" means the product schedule, quote or order confirmation provided to Customer in connection with the purchase of the applicable Licensed Product or, if no such document is provided, Customer's purchase order for such Licensed Product, if any.
"Registered User" means a Permitted User for whom Customer has purchased a License to use a Registered User Product and for whom Customer has issued a password or other unique identifier to enable such individual to use the Registered User Product.
"Registered User Products" means the Licensed Products licensed on a Registered User basis, as specified either in the Quote or at the Licensing Basis Webpage.
"Reseller" means a third-party appointed and authorized by PTC to resell or distribute any Licensed Product.  .
"Services" means collectively Maintenance Services and Training Services.
"Site License" means a Licensed Product for which  one License is required for each Customer location, as specified either in the Quote or at the Licensing Basis Webpage.  Multiple customer facilities located in the same city or town (based on postal address) shall be considered one "location," whereas locations located in different cities or towns will require multiple Site Licenses.
"Training Services" means instruction or other training provided by PTC in the use of the Licensed Products.  "Training Services" does not include PTC's e-Learning training products (e.g., "PTCU"), which are considered Licensed Products for purposes of this Agreement.
"Uplift Fee" means a fee based upon the difference between the License fee applicable to installation in the original Designated Country and the License fee applicable to the installation in the Designated Country to which Customer wishes to move the Licensed Product.
"Usage License Fee" means an ongoing fee that commences upon installation and that, during the period for which the Usage License Fee is paid, entitles Customer to (i) continued use of the Licensed Product and (ii) telephone support, Error corrections or workarounds, and New Releases for such software.
