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# 6.7 What information should I include when I report a problem?

It will be faster and easier to help you if your e-mail includes all of the following information:

The version of macOS that you are using
  Click on the Apple menu and choose About This Mac.
The version of DropDMG that you are using
  Click on the DropDMG menu and choose About DropDMG. (Please do not say “the latest version,” as this is ambiguous.)
Do you have the Mac App Store version?
  Click on the DropDMG menu and choose About DropDMG. It will say “Mac App Store” at the bottom of the window.
Does the problem pertain to a particular configuration, license, or layout?
  Please see Sending in Configuration Files.
Specific error information
  Please see Sending in an Error Report.
If something isn’t working as you expect
  Please describe what you did, what happened, and what you expected to happen instead. If possible, take a screenshot or two that illustrate the problem (see Sending in Screenshots).
If DropDMG hangs or freezes
  Please see Sending in a “Sample” Report.

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